Terms of Service

Welcome to Wildin! These Terms of Service ("Terms") constitute a legally binding agreement between you and Wildin Inc. ("Wildin," "we," "us," or "our") governing your use of our mobile application and related services.

If you do not agree to these Terms, please do not create an account or use our services. Your continued use of Wildin constitutes ongoing acceptance of these Terms and any updates.

Wildin is a verified nightlife matching platform that connects users for authentic experiences at premium venues.

Wildin maintains strict eligibility requirements to ensure user safety and platform integrity:

Verification Process: All users must complete our multi-step verification including ID scan, facial recognition, payment method confirmation, and phone verification. This process typically takes 15-30 minutes.

Ongoing Verification: We may require re-verification at any time to maintain account security and platform integrity.

Creating a Wildin account requires providing accurate, complete information and maintaining account security:

Account Security: You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized access or security breaches.

One Account Policy: Each user may maintain only one active account. Multiple accounts may result in suspension of all associated accounts.

Account Accuracy: You must keep your account information current and accurate. Providing false information may result in account termination.

Account Sharing: Accounts are personal and non-transferable. Sharing login credentials or allowing others to use your account is prohibited.

Wildin maintains high community standards to ensure positive experiences for all users:

Our booking system ensures reliable reservations through clear policies and financial commitments:

Booking Process: When you match and confirm plans, we automatically reserve tables at partner venues. Deposits are charged immediately to secure reservations.

Modification Policy: Bookings can be modified up to 4 hours before reservation time. One free reschedule permitted per booking.

Cancellation Policy: Cancellations made 4+ hours in advance receive full deposit refund minus booking fee. Later cancellations forfeit deposits.

Group Bookings: Group organizers are responsible for coordinating payments and ensuring all participants meet venue requirements. Women typically enter clubs without deposits.

Our penalty system protects venues and ensures reliable experiences for all users:

Wildin and its content are protected by intellectual property laws:

User Content: You retain ownership of content you upload (photos, messages, reviews) but grant Wildin a license to use, display, and distribute this content within the platform.

Prohibited Uses: You may not copy, modify, distribute, or create derivative works from Wildin's content without explicit permission.

User Feedback: Suggestions, feedback, or ideas you provide may be used by Wildin without compensation or attribution.

Third-Party Content: Venue information, photos, and details are provided by partners and subject to their own intellectual property rights.

Your privacy is fundamental to our service. Our comprehensive Privacy Policy governs data collection, use, and protection:

Verification Data: ID and payment verification is processed by secure third-party services. We don't store raw ID images or credit card numbers.

Location Data: Used only for venue matching and booking services. You can control location sharing through app settings.

Communication Privacy: Messages are encrypted and private between users. We don't monitor conversations except for reported safety concerns.

Data Rights: You can access, correct, or delete your data at any time through app settings or by contacting our privacy team.

For complete details, please review our Privacy Policy.

Understanding service limitations and our responsibilities:

Limitation of Liability: Wildin's liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for indirect, consequential, or punitive damages.

Force Majeure: We are not responsible for delays or failures due to circumstances beyond our control (natural disasters, venue closures, technical failures).

User Safety: While we implement safety features, users are responsible for their own safety and must use common sense when meeting others.

Account termination can occur voluntarily or due to policy violations:

Immediate Termination: Serious violations (threats, illegal activity, severe harassment) result in immediate account suspension pending investigation.

Appeal Process: Terminated users may appeal decisions within 30 days by contacting support with relevant evidence.

Effect of Termination: Loss of access to platform, forfeiture of unused credits, and cancellation of pending bookings. Outstanding penalties remain due.

We are committed to resolving disputes fairly and efficiently:

Mediation: For complex disputes, we offer mediation services to reach mutually acceptable solutions.

Governing Law: These Terms are governed by Canadian law, specifically the laws of Ontario.

Jurisdiction: Legal disputes will be resolved in the courts of Toronto, Ontario, Canada.

Class Action Waiver: Disputes must be resolved individually; class action lawsuits are not permitted.

We may update these Terms periodically to reflect service changes, legal requirements, or policy improvements:

Notification Methods: Updates communicated through email, in-app messages, and website posting. Check your notification preferences to ensure you receive updates.

Version History: Previous versions of Terms available upon request for reference and transparency.

Disagreement with Changes: If you disagree with updated Terms, you may terminate your account before the effective date.