Privacy Policy

Your privacy and data security are fundamental to how we build Wildin. Learn how we protect your information and ensure safe, verified nightlife experiences.

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

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1. Overview

Welcome to Wildin, the premium nightlife matching platform operated by Wildin Inc. ("we," "us," or "our"). This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our mobile application and related services.

Our Privacy Commitment

We believe privacy and verification can coexist. While we verify every user for safety, we protect your personal data with bank-level security and give you full control over your information.

By using Wildin, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our verification-based nightlife matching services:

Personal Information

  • Full name and date of birth
  • Email address and phone number
  • Profile photos and bio
  • Gender and age preferences
  • Location data (with permission)

Verification Data

  • Government-issued ID verification
  • Credit card verification (secure tokenized)
  • Facial recognition for ID matching
  • Phone number verification
  • Device fingerprinting for security

Nightlife Preferences

  • Venue type preferences
  • Budget ranges and spending habits
  • Night out frequency and timing
  • Group size preferences
  • Dietary restrictions and accessibility needs

Usage Information

  • App usage patterns and features used
  • Match interactions and messaging
  • Venue booking history
  • Check-in data and QR scans
  • Ratings and reviews

Payment Information

  • Tokenized payment method details
  • Billing address information
  • Transaction history
  • Deposit and penalty records
  • Credit purchase history

Technical Data

  • Device information and identifiers
  • IP address and network information
  • Operating system and app version
  • Crash reports and performance data
  • Push notification tokens

3. How We Use Your Information

We use your information to provide safe, verified nightlife experiences:

Core Platform Functions

  • User Verification: Ensuring all users are real people with valid payment methods
  • Smart Matching: AI-powered compatibility based on nightlife preferences
  • Venue Booking: Automatic table reservations at partner venues
  • Safety & Security: Fraud prevention and suspicious activity detection
  • Quality Control: Reputation scoring and community standards enforcement

Personalization & Recommendations: We analyze your preferences to suggest compatible matches and venues you'll love.

Customer Support: Resolving issues, processing refunds, and providing assistance with bookings.

Legal Compliance: Meeting regulatory requirements, preventing fraud, and enforcing our Terms of Service.

Product Improvement: Analyzing usage patterns to enhance features and user experience (data is anonymized for analytics).

4. Verification Process

Our 100% user verification is what makes Wildin safe and reliable:

Multi-Layer Verification

Identity Verification: Government ID scan with facial recognition matching to ensure profile authenticity.

Payment Verification: Valid credit card required to prevent fake accounts and ensure financial commitment.

Phone Verification: SMS verification to confirm contact information and prevent duplicate accounts.

Behavioral Analysis: AI monitoring for suspicious patterns or fake profile indicators.

Data Handling: Verification data is encrypted immediately upon upload and processed by secure third-party verification services. We don't store raw ID images or credit card numbers.

Verification Status: Once verified, we display verification badges on profiles but don't share specific verification details with other users.

Re-verification: We may require periodic re-verification for security purposes, especially after suspicious activity.

5. Data Sharing

We limit data sharing to essential partners who help us provide secure, verified experiences:

Partner Venues

We share limited booking information (first name, party size, special requests) with venues to process your reservations. Venues never receive your full profile, contact details, or verification information.

Verification Partners: Secure third-party services for ID verification, payment processing, and fraud prevention. These partners operate under strict data protection agreements.

Service Providers: Cloud hosting, customer support, and analytics providers who help us operate the platform safely and efficiently.

Legal Requirements: We may disclose information when required by law, to protect user safety, or to enforce our Terms of Service.

Business Transfers: In the event of a merger or acquisition, user data may be transferred as part of the business assets, subject to the same privacy protections.

What We Never Share

  • Raw ID or payment information
  • Private messages between users
  • Detailed location tracking data
  • Personal information for marketing purposes
  • User data with non-essential third parties

6. Data Security

We implement bank-level security measures to protect your personal information:

Technical Safeguards

  • End-to-End Encryption: All data transmission uses AES-256 encryption
  • Secure Storage: Data at rest is encrypted using industry-standard protocols
  • Access Controls: Role-based access with multi-factor authentication for all staff
  • Regular Security Audits: Third-party security assessments and penetration testing
  • Data Minimization: We only collect and retain data necessary for service operation

Payment Security: We never store credit card numbers. All payment data is tokenized and processed through PCI DSS-compliant payment processors.

Infrastructure Security: Our systems are hosted on secure cloud platforms with 24/7 monitoring, DDoS protection, and automated backup systems.

Incident Response: We have comprehensive procedures for detecting, responding to, and notifying users about any security incidents.

Employee Training: All team members receive regular privacy and security training and sign confidentiality agreements.

7. Your Rights

You have comprehensive control over your personal information:

Access & Portability

  • Download all your data in portable format
  • View what information we have about you
  • See how your data is being used
  • Access your verification status and history

Correction & Updates

  • Update profile information anytime
  • Correct inaccurate personal details
  • Modify privacy preferences
  • Change communication settings

Deletion & Removal

  • Delete your account and all associated data
  • Remove specific information or photos
  • Request erasure of verification data
  • Clear messaging and booking history

Privacy Controls

  • Control profile visibility and discovery
  • Manage location sharing preferences
  • Opt out of analytics and marketing
  • Restrict data processing for specific purposes

How to Exercise Your Rights

Contact us at legal@wildin.app or use the in-app privacy settings. We'll respond to all requests within 30 days and provide clear information about any actions taken.

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

Retention Periods

  • Active Account Data: Retained while your account is active
  • Verification Information: 7 years for regulatory compliance
  • Payment Records: 7 years for financial reporting requirements
  • Safety & Security Data: 5 years for fraud prevention and user protection
  • Analytics Data: 2 years in anonymized form for product improvement
  • Marketing Data: Until you opt out or 3 years, whichever is sooner

Account Deletion: When you delete your account, we immediately remove your profile and most personal data. Some information may be retained for legal compliance, safety, or security purposes as outlined above.

Inactive Accounts: Accounts inactive for 2+ years may be automatically deactivated, with data deleted according to our retention schedule.

Legal Holds: We may retain data longer when required by law enforcement, legal proceedings, or regulatory investigations.

9. International Transfers

Wildin operates globally, and your data may be transferred to and processed in countries other than your own:

Primary Data Locations

  • Canada: Primary data storage and processing (Toronto headquarters)
  • United States: Cloud infrastructure and verification services
  • European Union: European user data processing (GDPR compliance)

Data Protection Standards: All international transfers are protected by appropriate safeguards, including Standard Contractual Clauses, adequacy decisions, or other legally approved mechanisms.

Service Provider Agreements: Third-party providers handling your data internationally must meet our strict privacy and security standards, regardless of their location.

User Rights: International transfers don't affect your privacy rights. You can still access, correct, or delete your data regardless of where it's processed.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements:

How We Notify You

  • Major Changes: 30-day advance notice via email and in-app notification
  • Minor Updates: Updated policy posted with change highlights
  • Legal Requirements: Immediate updates when required by law

Continued Use: Your continued use of Wildin after policy updates constitutes acceptance of the new terms. If you disagree with changes, you can delete your account.

Version History: We maintain a history of policy changes, available upon request for transparency and accountability.

11. Contact Us

Privacy Questions or Concerns?

Our privacy team is here to help with any questions about your data or this policy.

Email: legal@wildin.app

Privacy Officer: Ethan Daley, CEO

Wildin Entertainment

Response Time: We respond to all privacy inquiries within 48 hours.

Contact Privacy Team